Frequently Asked Questions

BUMALIFT BASICS
Who runs Bumalift?
What is carpooling?
Why should I carpool?
Do I have to carpool every day?
What if I don't have a car?
Is there a charge to use Bumalift?
What does my workplace or school have to do to join the program?
What is the etiquette of carpooling?

USING BUMALIFT
I've signed up. Now what?
What if something comes up at the last minute and I have to change my carpool plans?
Where/When do we meet?
How do we keep our carpool working?

BUMALIFT SAFETY & PRIVACY
Is carpooling safe?
Will my insurance cover me?
Are participants screened?
Is my information private?
If I decide to carpool, what steps should I take to ensure my safety?


BUMALIFT BASICS

Who runs Bumalift?
Bumalift is built and maintained by Incredible Web Ltd., a privately held company based in Malta, E.U. The two co-founders, Shaun Grech and Kevin Farrugia come from a software engineering background, having developed a multitude of award-winning web and mobile applications, ranging from eCommerce to artificial intelligence solutions. The third member of the Bumalift team is Guillaume Pons, who is responsible for community management, interacting with users and managing the Bumalift brand image.

What is carpooling?
Carpooling is when two or more people commute to work or other destinations together for all or part of a journey. It is also known as ridesharing. Individuals work out their own arrangements such as who drives, how often, schedules, etc.

Why should I carpool?
The congestion and volume of traffic on the roads are a major source of stress for many drivers. Studies show that those who commute by means other than a single-occupancy vehicle demonstrate lower levels of stress, higher morale, and lower blood pressure.
The environment is everyone’s business. Using fewer cars means less pollution, conservation of habitat, and less demand for new roads and parking lots. Using fewer cars also means less production of greenhouse gases, a major contributor to climate change. Carpool regularly and you can feel proud that you’re helping the environment.
Finally, it’s a great way to meet people!

Do I have to carpool every day?
No. You can carpool every day, a few days a week, or once a week. You and your carpool members decide the schedule. Some people even belong to more than one carpool - you may carpool with one carpool on Mondays and Tuesdays and then join a second carpool for the remainder of the week.

What if I don't have a car?
No problem. When signing up, simply indicate that you wish to be a passenger only.

Is there a charge to use Bumalift?
No, Bumalift is fully funded through partnerships with local brands, institutions or employers. Bumalift is free to users.

What does my workplace or school have to do to join the program?
Simply email us at info@bumalift.com or give us a call on 99 218 499 (Kevin) or 79 886 164 (Shaun). We will then take care of contacting your workplace or school to make it happen.

What is the etiquette of carpooling?
The Basics
Ensure vehicle registration, insurance and drivers’ licenses are valid.

Meeting up
Have pick up points in mind. When you are starting a new carpooling arrangement we recommend that you meet your travelling companions at a public place. Exchange mobile phone numbers and keep each other informed.

Don’t be late
It’s important to show common courtesy when carpooling. Once you have made a commitment, stick to it. Arrive on time, don’t make any unscheduled stops or change your destination at the last minute. Keep in touch. Phone or send a text message if you are running late – but NOT when you are driving.

Avoid personal detours
It is important to provide efficient commuting. Avoid personal detours for shopping and errands.

Have a clean and reliable vehicle
So the journey doesn’t take longer than needed, make sure your car is in good working order and that if you breakdown you have roadside assist from a motoring organisation. Make sure your car is pleasant to travel in by maintaining a clean and tidy interior.

Drive Safely
Use safe driving techniques, stay within the speed limits and comply with all road traffic laws.

It’s okay to say "no"
Don’t carpool with someone unless you are comfortable doing so. There is no obligation. If you meet up and it doesn’t look like it will work out, there is no pressure to continue. Or, if a problem arises within your carpooling arrangement that you are unable to resolve, you are under no obligation to continue. Simply look for another match!

If you have any queries or concerns feel free to email us at info@bumalift.com


USING BUMALIFT

I've signed up. Now what?
Welcome to the program – we hope you’ll find a carpooling partner for your regular journeys.

First, you have to download the bumalift app available for Android and Apple phones here:

Within the app, you will now be able to create your routes for the whole week or just one day and wait for passengers to complete your carpool. As a driver, you will be rewarded with vouchers and if applicable, parking space. As a passenger, you will travel for free.

Looking for a ride? Check for new routes created and be patient until you find the perfect match.

What if something comes up at the last minute and I have to change my carpool plans?
For those rare occasions when you’re sick, late, or the car won’t start, make sure to contact everyone through our mobile app using the chat functionality.

Where/When do we meet?
Determine where you will meet, at what time, and how long you will wait for someone who is late. Be on time.

How do we keep our carpool working?
The key to long-term success in any relationship includes communication, understanding, respect, honesty and flexibility. Your commitment to carpooling can result in long-term savings and unexpected friendships.


BUMALIFT SAFETY & PRIVACY

Is carpooling safe?
If you follow a few simple safety guidelines, carpooling is a safe way to commute. Meet first in a public place. Ask for ID, driving records and personal references if necessary. Don’t travel with someone you don’t trust — there are plenty of options available to you.

Will my insurance cover me?
It is compulsory by law to have third party liability insurance in order to use a motor vehicle on a road. Use for car sharing is included in this policy. However, it’s always a good idea to check with your insurance provider to be sure that you will be covered in the event of an accident.

Are participants screened?
No. The Bumalift system is provided solely to assist commuters in identifying potential carpool partners. Bumalift, its partners and sponsors, do not screen participants. We do not run background checks on participants, check for valid drivers’ licenses, or assess insurance coverage.
On the other hand, Bumalift is able to cancel any carpooler's subscription who breaches our carpooling etiquette.

Is my information private?
We know that security is very important to you. You can be assured that our database is very secure. Your privacy is important to us and we've made every effort to protect your personal privacy while also providing sufficient information for people to see their potential carpool matches and be able to contact them.

If I decide to carpool, what steps should I take to ensure my safety?
When it comes to travelling, EVERY MEMBER IS RESPONSIBLE FOR HIS OR HER OWN SAFETY. However, we do recommend that members follow some simple security measures outlined below:

1. Avoid exchanging home addresses with your travelling companion before you meet them. Arrange to meet for the first time in a neutral, public place.

2. Inform a friend or family member of who you will be travelling with, when and to where.

3. Make sure you see each other's identification - student card or driving licence - so you know that you're travelling with the right person.

4. You are under no obligation to go ahead with any carpooling arrangement. If you have any doubts about your travelling companion, for any reason, then you don't have to travel with them.

5. It is your responsibility to check that the person you are sharing with has all the legal driving documents, such as driving licence, car insurance, and car licence.

6. To be responsible for your own safety, you should make an assessment of the person or people with whom you are travelling to ensure that you feel safe and comfortable. You need to satisfy yourself that the driver is not only licensed and has appropriate insurance, but also is not affected by alcohol or drugs.